7. FAQ Section

Helps reduce messages and gives customers instant answers.
Include:

How to order
Payment methods
Deposit info
Cancellation policy
Shelf life of cakes
Transport & storage instructions
Delivery fees and areas covered

Terms & Conditions (optional but helpful)

Include:

Deposit & refund policy
If someone cancels last minute
Damages after pick-up
Allergy information
Food hygiene statement

7. FAQ PAGE

How early should I book?

At least 1–2 weeks for cakes, 3–6 weeks for dessert tables and event setups.

Do you require a deposit?

Yes — a non-refundable deposit is required to secure your date.

What payment methods do you accept?

Bank transfer, cash, online payment.

Can I make changes after booking?

Yes, small design changes can be made up to 5 days before the event.

Do you deliver?

Yes. Delivery fees apply depending on distance.

Do your products contain allergens?

Our products may contain eggs, dairy, nuts, gluten. We do not offer allergen-free options.

How should cakes be stored?

Fresh cream cakes in the fridge; buttercream cakes in a cool room.

🛡 8. TERMS & CONDITIONS PAGE

Deposits & Payments

All orders require a non-refundable deposit. The remaining balance must be paid before collection or delivery.

Cancellations

Deposits are non-refundable. Cancellations within 48 hours are non-refundable in full.

Design Disclaimer

We do not copy other bakers’ designs exactly — but we use them as inspiration.

Transport & Storage

Once cakes are collected, we are not responsible for damage during transport or at the event venue.

Allergies

Our kitchen handles allergens. Customers must inform us of allergies before ordering.

About Us

Finding Inspiration in Every Turn

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Our Story

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